Thank you for shopping with Melano Pets. Please read our return policy carefully before making a purchase.

Returns Eligibility:

We currently do not offer returns unless the item you receive is defective, damaged, or incorrect.

To be eligible for a return:
1. The item must be in the same condition as received
2. Unused, with original tags and packaging intact
3. A fault or defect must be present
4. Proof of purchase (receipt or order confirmation) is required.

How to initiate a Return

To request a return, please contact us at: melanopets@gmail.com

If your return request is approved, we will provide:
1. A return shipping label
2. Clear instructions on where and how to send the item

Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at the melanopets@gmail.com

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and resolve it.

Non-Returnable Items
The following items cannot be returned:
1. Sale or discounted items
2. Gift cards
3. Custom or personalized products
4. Perishable goods

If you’re unsure whether your item qualifies, please contact us before making a request.