Welcome to Melano Pets. These Terms and Conditions govern your use of our website and services. By accessing or using https://melanopets.com, you agree to be bound by these Terms.

Interpretation & Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

• Company, We, Us, or Our refers to Melano Enterprises
• Website refers to Melano Pets, accessible at https://melanopets.com.
• Service refers to the Website and all related content, products, and services.
• Device means any device capable of accessing the Service.
• You refers to the individual or legal entity accessing or using the Service.
• Affiliate means any entity under common control with the Company.
• Third-Party Services refers to external services or platforms linked to or integrated with the Service.
  
  

Acknowledgment & Acceptance

By using our Service, you confirm that:

• You have read and agree to these Terms and Conditions
• You are 18 years of age or older
• You will comply with all applicable laws

If you do not agree with these Terms, please discontinue use of the Service.

Use of the Service is also subject to our Privacy Policy.

Use of the Website

You agree to use the Website for lawful purposes only and not to:

• Violate any laws or regulations
• Infringe upon the rights of others
• Interfere with the operation or security of the Website

We reserve the right to restrict or terminate access for misuse.

Sales, Payments & Orders

Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

Images are for illustration purposes only. Minor variations may occur.

Pricing

• Prices are listed in PKR unless stated otherwise.
• Prices may change without notice.
• Taxes, shipping fees, and other charges are displayed at checkout.

We reserve the right to correct pricing errors and may cancel affected orders after notification.

Payments

Payments are processed securely through third-party payment gateways.

By placing an order, you confirm that:

• You are authorized to use the payment method
• All payment details provided are accurate

Melano Pets does not store your payment information.

Order Confirmation & Acceptance

Order confirmation emails acknowledge receipt but do not guarantee acceptance.

We reserve the right to:

• Cancel or refuse orders
• Request additional verification

Refunds for canceled orders will be issued to the original payment method.

Shipping & Delivery

Delivery timelines are estimates only and may vary due to external factors.

Melano Pets is not responsible for delays caused by courier services or circumstances beyond our control.

Cancellations

Orders may be canceled before dispatch only.

Once shipped, orders cannot be canceled.

To request a cancellation, contact us immediately at: melanopets@gmail.com

Returns & Refunds

Our Returns & Refunds Policy forms an integral part of these Terms. Please review it before making a purchase.

Promotions & Discounts

• Promotions are time-limited and subject to specific terms
• Discounts cannot be combined unless stated
• Sale items are non-returnable unless defective
  
  

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

Use of third-party services is at your own risk.

Termination

We may suspend or terminate your access immediately if you:

• Violate these Terms
• Engage in unlawful activity
• Misuse the Website

Upon termination, your right to use the Service ends.

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability is limited to the amount paid by you or USD 100, whichever is lower.
• We are not liable for indirect, incidental, or consequential damages.
  
  
  

“As Is” & “As Available” Disclaimer

The Service is provided without warranties of any kind, express or implied.

We do not guarantee uninterrupted service, accuracy of content, or error-free operation.

Governing Law

These Terms are governed by the laws of Pakistan, excluding conflict-of-law principles.

Dispute Resolution

You agree to first attempt informal resolution by contacting us before pursuing legal action.

International Users

• EU users retain mandatory consumer protections
• U.S. users confirm compliance with applicable trade and sanction laws
  
  
  

Severability & Waiver

If any provision is deemed invalid, remaining provisions remain enforceable.

Failure to enforce a right does not waive that right.

Language

In case of conflict, the English version of these Terms shall prevail.

Changes to These Terms

We may update these Terms periodically. Continued use of the Website constitutes acceptance of the revised Terms.

Contact Us

For questions regarding these Terms:

 melanopets@gmail.com
https://melanopets.com/contactus

Last Updated: December 30, 2025